This "star" icon means this practice has received an MHQP Patient Experience Award for top performance in this category.
These awards recognize the adult and pediatric primary care practices that perform highest on MHQP's annual statewide Patient Experience Survey.
MHQP recognizes practices that achieved the greatest improvement in the past year in a specific performance category on MHQP's annual statewide patient experience survey. This icon means this practice has received this recognition.
Why measuring how well doctors communicate with their patients is important
When doctors communicate well, patients are more likely to feel that they are well-informed and involved in their health care decisions. This leads to a better understanding of diagnoses, treatments, and self-care options. Doctors’ clear and honest communication can help patients stay healthy, or if patients are sick, get better faster.
MHQP asked four questions on the adult survey to measure how well doctors communicate with patients:
MHQP asked nine questions on the pediatric survey to measure communication:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring care and service from office staff is important
Your doctors' office staff can make a big difference in a patient's experience. Office staff includes those who answer the phone, greet patients as they arrive, make appointments, call with test results, and discuss insurance or billing questions. Office staff may also be the ones who weigh and measure patients or take their temperature, pulse, blood pressure, and other vital signs.
MHQP asked two questions on the adult survey to measure how well a doctors' office staff gave quality care and service:
MHQP asked two questions on the pediatric survey to measure how well a doctors' office staff gave quality care and service:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring willingness to recommend their doctor is important
People often ask others for a recommendation when choosing a new doctor. To learn more about this, MHQP asked:
MHQP suggests that patients also look at all available information before choosing a new doctor. This is because no single rating by itself can give a clear picture about a doctor's quality of care.
At Mark Vonnegut Pediatrics, 0% of patients responded with favorable ratings to reflect their willingness to recommend their doctor to friends and family.
Survey Question | Response Percentages |
Why measuring access to care is important
Access to care includes making appointments, giving care, and answering patients' questions in a timely way - when and how they need it.
MHQP asked three questions on the adult survey to measure how well doctors' offices gave patients access to care in a timely way:
MHQP asked three questions on the pediatric survey to measure how well doctors' offices gave patients access to care in a timely way:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring how well doctors give advice about your child’s health and safety is important
It is important that parents/guardians and doctors work as partners. Together, you can discuss ways to keep your child safe, healthy, and active.
MHQP asked six questions to measure how well doctors give advice about keeping your child safe and healthy:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring how well doctors provide self-management support is important
Self-management support is when your doctor discusses goals for good health and ways to meet these goals. This includes choices you have and actions you can take to get and stay healthy.
MHQP measured self-management support by asking patients two questions on the adult survey:
MHQP measured self-management support by asking two questions on the pediatric survey:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring how well doctors know their patients is important
Doctors can give better quality care when they know as much as possible about their patients. This not only includes knowing about a patient's medical history but also values and beliefs about treatment and care.
MHQP asked two questions on the adult survey to measure how well doctors know their patients:
MHQP asked two questions on the pediatric survey to measure how well doctors know their patients:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring how well doctors pay attention to your child’s growth and development is important
Children should have regular “well visits” (also called “check-ups”) with their doctor. These visits are important for children from birth through their teenage years. All children, even those with special health problems, should have well visits.
Well visits are a time for the doctor to check a child’s growth and development—how well the child is growing, moving, speaking, learning, and getting along with others. It is good to know about any problems early in a child’s growth and development so that the doctor can suggest services and programs to help.
MHQP asked four questions to measure how well doctors pay attention to a child’s growth and development:
There is not enough data to report on this measure for this doctor's office. This can happen when:
Why measuring trust is important
When trust is placed in a doctor, it builds the foundation for a strong and effective relationship. This trust is not merely a matter of personal comfort; it directly influences the understanding of medical information, adherence to treatment plans, and overall well-being.
MHQP asked five questions on the adult survey to measure the extent to which a patient agrees or disagrees with the following statements about their doctor:
On the pediatric survey, MHQP asked:
There is not enough data to report on this measure for this doctor's office. This can happen when: