About the Patient Experience Survey Report

What is the Patient Experience Survey Report? 

The MHQP Patient Experience Survey is a statewide survey of patients in Massachusetts. MHQP collected survey data from over 60,000 patients. This survey asks patients about experiences with their providers or their children's providers, and other staff in the doctors' office. The most recent survey was conducted in the spring of 2018. MHQP has been surveying patients since 2005, and is the only independent organization in Massachusetts to collect and publicly report statewide patient experience information.

What is patient experience?

Patient experience refers to everything that happens to a patient. This can begin with a phone call to the doctor's office. It includes the whole time a patient is at the doctor's office and any follow-up contact that happens after.  | read more

Was my doctor's office included?

To be in this report, a doctor's office must have at least 3 providers. The office also must have received enough patient survey responses for results to be reliable (trustworthy). Here are some reasons your doctor's office might not be in this report: